Business Name: MJ Services (Exterior Cleaning)

These Terms and Conditions apply to all exterior cleaning services provided by MJ Services, including but not limited to gutter clearance, fascia & soffit cleaning, exterior window cleaning, pressure washing, and soft washing. By booking a service, you agree to the terms set out below.

1. Definitions

• “We / Us / Our” refers to MJ Services.

• “Customer / You” refers to the person or organisation booking the service.

• “Property” refers to the building, driveway, or external area where services are carried out.

• “Services” refers to any exterior cleaning work undertaken by MJ Services.

2. Bookings

• All bookings are subject to availability and confirmation.

• Bookings may be made via our website, phone, message, or social media.

• Estimated times and outcomes are given as guidance only and may vary depending on condition and access.

3. Pricing & Payments

• Prices are based on property size, access, height, and condition.

• Heavily soiled areas, blockages, or excessive build-up may incur an additional charge. You will be informed before work continues.

• Payment is due immediately upon completion unless agreed otherwise in writing.

• Accepted payment methods include cash, bank transfer, card, and approved third-party providers.

4. Cancellations & No-Shows

• We require a minimum of 24 hours’ notice for cancellations or rescheduling.

• Cancellations within 24 hours may be charged up to 50% of the booking value.

• Failure to provide access or attend at the agreed time may be charged up to 100% of the booking value.

5. Access & Customer Responsibilities

• The customer must ensure safe and clear access to the property, including gates, driveways, and work areas.

• Vehicles, furniture, ornaments, and fragile items should be moved away from the work area prior to service.

• External water supply and electricity (if required) must be available unless agreed otherwise.

6. Health, Safety & Working Conditions

• All services are carried out following health and safety best practices.

• We reserve the right to refuse or stop work if conditions are unsafe, including poor access, aggressive behaviour, or hazardous surfaces.

• Ladders, poles, and equipment are used at our discretion and in line with safety guidance.

7. Property Condition & Pre-Existing Damage

• We are not responsible for pre-existing damage including, but not limited to: cracked render, loose guttering, damaged seals, brittle fascias, deteriorated pointing, or broken window frames.

• Older or poorly maintained properties may be more susceptible to disturbance during cleaning.

• It is the customer’s responsibility to inform us of any known defects before work begins.

8. Service Limitations

• While every effort is made to achieve the best possible result, some staining, discolouration, or weathering may not be fully removable.

• Gutter clearance does not guarantee correction of underlying drainage issues.

• Window cleaning may reveal pre-existing scratches, failed seals, or blown units.

9. Weather Conditions

• Exterior cleaning services are weather-dependent.

• We reserve the right to reschedule appointments due to rain, high winds, freezing temperatures, or other unsafe conditions.

10. Damage & Liability

• Any damage caused directly by our negligence must be reported immediately or within 24 hours of service completion.

• Our liability is limited to the cost of the service provided.

• We are not liable for indirect or consequential losses.

• Nothing in these terms affects your statutory rights under UK consumer law.

11. Satisfaction & Complaints

• Any concerns must be raised within 24 hours of completion.

• Complaints must relate directly to the service carried out.

• We aim to resolve all issues fairly and professionally.

12. Refusal of Service

• We reserve the right to refuse service due to unsafe conditions, unrealistic expectations, non-payment history, or abusive behaviour.

13. Photography & Marketing

• With customer consent, photographs of completed work may be used for marketing and social media.

• Identifying features will be removed upon request.

14. Amendments

• MJ Services reserves the right to amend these Terms and Conditions at any time.

• The latest version will apply to all new bookings.

15. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.

Contact Details:
MJ Services
Phone: 07595 293665